September 8, 2021
Failure is not fatal, but failure to change might be ~ John Wooden
Have you ever noticed how some criticism can play havoc with your hearing and scrambles your brain? Words are suddenly hard to decipher and the ego is instantly drawing up offensive plays to counter act the severe disapproval. It becomes almost impossible to achieve a workable solution when one party is on the attack while the other is strategizing a bloody coup d’état.
When mutual communication and respect crumble in the workplace, there are no winners, often irreparable damage occurs. No one likes to be harshly criticized, it can hurt feelings, stifle creativity, stir anger, fuel insecurities, destroy team chemistry, and impede a company’s growth/development. Most people don’t intend to fail at a job, it’s a lousy feeling, but also the perfect coachable scenario using a constructive strategy. Failure in the workplace is often a shared managerial/employee experience with many contributing factors – – ambiguous instructions, insufficient skills, no supervision, unclear goals, all under the umbrella of poor communication. How much time do managers spend wallowing in the reprimand when a resolution should be the first step forward followed by a plan for improvement?
John Wooden, the famous UCLA basketball coach, believed the way to win championships was to set goals, build team culture, instill values, motivate, confront, and communicate. Immediately after practice, Coach would gather feedback from the staff, document exactly what had gone well and not so well and use those notes to improve the next practice. Wooden coached his players by focusing on the negatives in a manner that was instructive for improvement and future success.
Bill Gates expounds that everyone needs a coach, and that ongoing feedback is the vehicle to a brighter future. RIBBIT.ai prompts managers that it’s their responsibility to clearly outline work and behavioral expectations with goals, required skills, timelines, and frequent feedback sessions. Fear of reprisal in companies is a huge obstacle that will impede open and honest communication. Employees need to feel encouraged and empowered to talk about what’s working and not working with their assignments. The result should be a more efficient, productive, and improved workforce which will fuel loyalty and power the bottom line.
RIBBIT.ai’s knowledgeable employee team uses ongoing, constructive communication as the source for improvement and the fuel for launching its groundbreaking financial products; empowering lenders with smarter, faster financial decisioning. Shawn Princell, CEO of RIBBIT.ai says “we won’t settle for being a good company, we are focused on creating a great company.”
It’s great to be great, but it’s greater to be human ~ Will Rogers
One of my father and husband’s favorite TV characters was Andy Rooney, who appeared at the end of every 60 Minutes episode with a short critique on the condition of the world. Andy was the dessert at the end of the informative and serious news program, culminating with a rise of his bushy eyebrows, a twinkle in his eyes, and his witty, often acerbic insights about the way things were. And was often said, he could say so much with just a few words.
Tomorrow doesn’t matter, for I have lived today ~ Horace
A young, grey cat with the greenest eyes wandered into our yard last week and made serious eye contact appearing to ask for my assistance. Not particularly a cat lover, I hoped she would go away, but after hours of continual pacing and meowing, I poured some milk into a bowl. Needless to say, Greyling knew she had found a friend and yes, I did name her.
Success is a ladder than cannot be climbed with your hands in your pockets ~ American proverb
In a country often filled with broken promises and lip service, it’s refreshing to look at the track record of the Electronic Payments Association (NACHA), who introduced Same Day ACH for credits 5 years ago. NACHA, the rule maker and governing body, for most financial transactions in the U.S., promised yearly enhancements to Same Day ACH including adding debits, expanding the hours to submit payments, and increasing the dollar limit for each payment. The payment’s world salutes NACHA for their honesty, transparency, commitment, and follow-thru.